Privacy Policy

1 Information We Collect

bitjii collects personal information from you in the course of providing our online casino and sports betting services. The type of information we collect depends on how you interact with the platform. We collect only what is necessary, relevant, and proportionate to the purpose for which it is collected.

1.1 Information You Provide Directly

When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you may provide us with the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, National Identity Card (NID) number or passport number.
• Contact data: Bangladesh mobile phone number, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other), and email address.
• Financial data: bKash, Nagad, Rocket, or Upay mobile wallet numbers; Dutch-Bangla Bank, City Bank, BRAC Bank, or other bank account details used for deposits and withdrawals; Visa or Mastercard numbers (partial, as required for payment processing).
• Verification documents: Scanned or photographed copies of identity documents submitted during the KYC process, including NID cards, passports, driving licences, and utility bills.
• Communications data: The content of messages you send to us via live chat, email, or any other support channel.

1.2 Information Collected Automatically

When you access the bitjii website or mobile platform, we automatically collect certain technical and behavioural data to operate and improve the service:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the platform.
• Location data: Approximate geographic location derived from your IP address, used to verify that you are accessing the platform from a permitted region.
• Cookies and tracking data: Information collected via cookies, pixels, and similar tracking technologies as described in Section 5 of this policy.

1.3 Information From Third Parties

We may receive additional information about you from trusted third-party sources in limited circumstances, including:

• Identity verification and anti-fraud service providers who help us confirm the accuracy of the information you have supplied.
• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay) who confirm the status of transaction requests.
• Responsible gaming databases and self-exclusion registers, to confirm whether a player has an active exclusion that would prevent account registration.

2 How We Use Your Data

bitjii uses your personal information for clearly defined purposes. We do not use your data in ways that are incompatible with the purposes stated at the time of collection. The table below summarises the primary uses of your data and the legal basis that justifies each use.

2.1 Marketing Communications

Where you have provided consent at registration or at a later point, bitjii may contact you with promotional information about new games, bonus offers, seasonal promotions (such as Eid or Pohela Boishakh specials), cricket betting markets, and other platform features. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.

2.2 Automated Decision-Making

bitjii uses automated processes to perform certain risk assessments, including fraud detection and responsible gaming monitoring. Where an automated process produces a decision that significantly affects your account — such as flagging a transaction for review or triggering a temporary account restriction — you have the right to request human review of that decision by contacting our support team.

3 Legal Basis for Processing

Every instance of personal data processing at bitjii rests on one or more of the following recognised legal bases. We process your data only where at least one of these bases applies.

3.1 Contractual Necessity

The majority of the personal data we process is necessary to fulfil our contractual obligations to you — specifically, to create and maintain your player account, to process your financial transactions, and to provide access to our games and sports betting markets. Without this data, we cannot deliver the service you have signed up for.

3.2 Legal Obligation

bitjii is subject to obligations under applicable laws regarding anti-money laundering (AML), know-your-customer (KYC) verification, and responsible gaming. Processing your identity and transaction data for these purposes is required by law, and we cannot waive these obligations at your request.

3.3 Legitimate Interest

We process certain categories of data on the basis of our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Our legitimate interests include preventing fraud and abuse, improving the quality and security of our platform, and understanding aggregate player behaviour to enhance our services. Where we rely on legitimate interest, we conduct a balancing assessment to confirm that our interests do not unfairly prejudice yours.

3.4 Consent

Where we rely on consent as the legal basis for processing — primarily for marketing communications and the use of non-essential cookies — we will obtain that consent clearly and separately, and we will give you an easy mechanism to withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.

4 Data Sharing & Third Parties

bitjii does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We share your data only with carefully selected partners and service providers whose involvement is strictly necessary to deliver or improve the bitjii service, and only to the extent required.

4.1 Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, City Bank, BRAC Bank, and card networks (Visa, Mastercard) receive the financial data required to process your deposit and withdrawal transactions.
• Game providers: Software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, BGaming, Hacksaw Gaming, Play'n GO, and Nolimit City may receive the player session identifiers needed to run their certified games within the bitjii platform. These providers do not receive your identity or contact information beyond what is technically required for game session management.
• KYC and identity verification services: Specialist providers who verify the authenticity of identity documents and confirm player age and identity.
• Anti-fraud and security services: Third-party platforms that help detect suspicious activity, bot traffic, and multi-accounting behaviour.
• Cloud infrastructure and hosting providers: Our platform infrastructure is hosted on secure, enterprise-grade cloud services. These providers act as data processors under our instruction and are contractually prohibited from accessing or using your data for any purpose other than hosting.
• Analytics services: Aggregated, anonymised or pseudonymised usage data may be shared with analytics providers to help us understand platform performance.
• Legal and regulatory authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or a lawful legal order.

4.2 Data Processing Agreements

All third parties who receive personal data on behalf of bitjii are required to enter into a data processing agreement that obligates them to process the data only in accordance with our instructions, to apply appropriate security measures, and to comply with applicable data protection law. We review these agreements periodically and take prompt action if a partner fails to meet their obligations.

4.3 International Data Transfers

Some of our third-party service providers are based or operate servers outside Bangladesh. Where personal data is transferred internationally, we take appropriate steps to ensure that your data continues to receive a level of protection consistent with the standards applied within Bangladesh, including contractual safeguards and technical security measures.

5 Cookies & Tracking Technologies

bitjii uses cookies and similar tracking technologies (including pixels and local storage objects) to operate the platform, remember your preferences, analyse site usage, and deliver relevant content and promotional materials. This section explains what types of cookies we use, their purpose, and how you can control them.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies through their privacy or settings menus. Please note that disabling strictly essential cookies will prevent you from logging into your bitjii account and using core platform features. Disabling functional or analytical cookies will not affect your ability to access games but may reduce the personalisation of your experience.

Instructions for managing cookies in the most commonly used browsers are available from the browser developers' support pages. bitjii is not responsible for the accuracy or completeness of third-party browser documentation.

5.3 Cookie Retention Periods

Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for varying periods depending on their function — typically between 30 days and 24 months. You can delete persistent cookies at any time via your browser settings.

6 Data Retention

bitjii retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or contractual obligations. The following principles guide our retention decisions.

6.1 Active Account Data

While your bitjii account remains active, we retain all data associated with your account — including identity records, transaction history, gameplay logs, and communication history — for the duration of the account relationship. This data is necessary to provide the service, resolve disputes, and comply with our legal obligations.

6.2 Retention After Account Closure

Following the closure of your account, whether initiated by you or by bitjii, we retain certain categories of data for the following periods:

Once the applicable retention period expires and there is no ongoing legal basis for retaining the data, we securely delete or anonymise the information in accordance with our internal data disposal procedures.

7 Your Rights & Choices

As a user of the bitjii platform, you have a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary obstruction.

7.1 Right of Access

You have the right to request a copy of the personal data that bitjii holds about you. We will provide this information in a structured, commonly used format within a reasonable timeframe following receipt of a valid request.

7.2 Right to Rectification

If any of the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. For minor corrections such as updating a phone number or email address, you may do so directly in your account settings. For changes to identity data — such as your legal name — we may require documentary evidence before making the update.

7.3 Right to Erasure

In certain circumstances, you may request that bitjii erase your personal data. We will honour such requests where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis applies, or where we are legally required to delete the data. However, we cannot erase data that we are legally obligated to retain — such as AML records and KYC documentation — even if you make such a request.

7.4 Right to Restriction

You may request that we restrict the processing of your data in certain situations — for example, where you contest the accuracy of the data we hold, while we verify its accuracy. During a period of restriction, we will continue to store your data but will not actively process it for any purpose other than storage.

7.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, machine-readable format, and to request that we transmit that data directly to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes. Where you object to marketing, we will cease processing your data for that purpose immediately.

7.7 Rights Related to Automated Decision-Making

Where bitjii makes decisions about you solely on the basis of automated processing — including profiling — that produce legal or similarly significant effects, you have the right to request human review of that decision and to express your point of view.

8 Data Security

bitjii takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. Our security posture is reviewed and updated regularly in response to emerging threats.

8.1 Technical Measures

• 256-bit SSL/TLS encryption is applied to all data transmitted between your device and the bitjii platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Data encryption at rest is applied to sensitive stored data, including identity documents, financial records, and account credentials.
• Access control principles ensure that only authorised bitjii personnel with a legitimate business need can access personal data, and all such access is logged and audited.
• Firewalls and intrusion detection systems monitor the platform for suspicious activity and alert our security team to potential threats in real time.
• Regular penetration testing and vulnerability assessments are conducted by qualified third-party security professionals to identify and remediate weaknesses before they can be exploited.

8.2 Organisational Measures

• All bitjii staff who handle personal data receive mandatory data protection training at the time of onboarding and on a regular ongoing basis.
• Our data handling procedures are documented and subject to periodic internal audits.
• We maintain incident response procedures that are activated in the event of a suspected data breach, including protocols for rapid containment, investigation, and notification.

8.3 Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bitjii will notify you without undue delay once the breach has been confirmed and the affected individuals identified. Notification will be sent to the email address registered on your account and will include a description of the nature of the breach, the categories of data affected, the likely consequences, and the steps we have taken or propose to take to address it.

8.4 Your Role in Security

While bitjii takes every reasonable precaution to secure your data, you also play an important role. You are responsible for maintaining the confidentiality of your account password and for ensuring that you log out of your account when using a shared or public device. If you believe your account has been accessed without your authorisation, please contact our support team immediately.

9 Contact & Data Protection Officer

If you have any questions, concerns, or complaints about this Privacy Policy or about how bitjii handles your personal data, please do not hesitate to contact us. Our support and data protection team is available to assist you.

9.1 General Privacy Enquiries

For general questions about your data or this Privacy Policy, you may contact our customer support team via live chat on the bitjii website, which is available 24 hours a day, 7 days a week, 365 days a year, with response times typically under 2 minutes. Alternatively, you may reach us in writing at:

Email: [email protected] (plain text — not a clickable link)

9.2 Data Subject Rights Requests

Formal requests to exercise any of the data rights described in Section 7 of this policy — including access requests, erasure requests, or objections to processing — should be submitted via live chat or email, clearly marked as a data subject rights request. We may ask you to verify your identity before processing the request to ensure that your data is not disclosed to an unauthorised party.

9.3 Updates to This Privacy Policy

bitjii may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make a material change to this policy, we will notify you via a prominent notice on the platform or by email to your registered address. The updated policy will display its effective date at the top of the document. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the bitjii platform after a policy update constitutes your acknowledgement of the revised terms.