Responsible Gaming
at bitjii

1 18+ Age Restriction

bitjii operates strictly as an adults-only gambling platform. Players must be 18 years of age or older to register an account, make a deposit, and participate in any game or sports betting market on the platform. This is a non-negotiable requirement that we enforce through a multi-layer verification process.

Identity and Age Verification (KYC)

During the account registration process, bitjii collects your date of birth. Before your first withdrawal is processed, or where our monitoring systems raise an age concern, you will be required to complete full Know Your Customer (KYC) verification. This involves submitting a copy of a valid government-issued identity document — such as your Bangladesh National Identity Card (NID), passport, or driving licence — which confirms both your identity and your date of birth.

Any account where the player is found to be under 18 years of age will be immediately suspended, all winnings will be forfeited, and any deposits made will be returned to the originating payment method (bKash, Nagad, Rocket, Upay, or bank account) after deduction of any bonus funds received. This policy exists to protect minors and is consistently applied without exception.

Protecting Minors in Your Household

If you share a device with younger family members or children in your household, we strongly recommend taking the following steps to prevent accidental or deliberate access to the bitjii platform by anyone under 18:

• Always log out of your bitjii account when you finish your session, especially on shared devices.
• Never save your account password in a browser or password manager on a device accessible to minors.
• Consider installing a parental control or content filtering application on shared devices. Reputable tools include Google Family Link, Bark, and Net Nanny.
• Keep your account login credentials private and never share them with other people, regardless of their age.

2 Deposit Limits

One of the most practical tools for maintaining control over your gambling activity is setting a deposit limit. bitjii allows every registered player to set a maximum deposit amount across three time-frames — daily, weekly, and monthly. These limits apply to all deposit methods, including bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank.

How Deposit Limits Work

You can set, adjust, or review your deposit limits at any time from the Responsible Gaming section of your account settings. The limits you set represent the maximum total amount you are able to deposit within the selected time period, regardless of wins or losses during that period.

• Daily limit: Maximum total deposits in any rolling 24-hour period.
• Weekly limit: Maximum total deposits in any rolling 7-day period.
• Monthly limit: Maximum total deposits in any rolling 30-day period.

Decreasing vs. Increasing Limits

Decreasing a deposit limit takes effect immediately — the moment you save the new, lower limit, it is applied to your account. This design is intentional: if you decide in the moment that you need to reduce your spending, that decision is respected right away with no cooling-off delay.

Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period before the new higher limit takes effect. This delay is a deliberate safeguard that gives you time to reflect on the decision. You may cancel the increase at any point during the 7-day period, in which case your current lower limit will remain in place.

3 Time-Out & Cool-Off Features

Sometimes you may feel that you need a short break from gambling without committing to a full self-exclusion. bitjii's time-out and cool-off features are designed for exactly this situation. They allow you to pause your account for a defined period so that you can step back, reassess, and return when you are ready — without permanently closing your account.

Session Time Reminders

bitjii allows you to set an optional session time reminder that will notify you after you have been playing continuously for a set duration. This reminder appears as an on-screen notification and gives you a gentle nudge to take a break, review how long you have been playing, and assess whether you are still enjoying your session or playing out of habit or emotion. Session time reminders can be configured for intervals of 30 minutes, 1 hour, 2 hours, or 4 hours.

Reality Checks

In addition to session reminders, bitjii provides a reality check feature that displays a brief summary of your current session activity — including net profit or loss, number of bets placed, and total time played — at intervals you specify. Reality checks help prevent the "time distortion" effect that can occur during absorbing gameplay.

Short Cool-Off Periods

If you feel you need a more definitive break, you can activate a cool-off period of 24 hours, 48 hours, 7 days, or 30 days directly from your account settings. During a cool-off period, your account remains registered but all access to games and the deposit function is suspended. Cool-off periods take effect immediately and cannot be reversed until the selected duration has elapsed. Any pending withdrawals will continue to be processed normally during your cool-off.

4 Self-Exclusion Tools

Self-exclusion is a stronger, longer-term measure for players who feel that their gambling has become a problem or who simply want to stop gambling on bitjii for an extended period. When you self-exclude, your account is fully suspended and you are prevented from registering a new account on the bitjii platform for the duration of your exclusion.

Available Self-Exclusion Periods

bitjii offers the following self-exclusion durations to accommodate a range of circumstances and needs:

• 3 months — recommended for players who want a meaningful break to reassess their habits.
• 6 months — a longer pause for players who feel they need more time away from gambling.
• 1 year — a substantial exclusion period for players dealing with more serious concerns.
• 5 years — a long-term exclusion for players who need a lasting barrier between themselves and gambling.
• Permanent / Indefinite — for players who wish to exclude themselves from bitjii for life. A permanent exclusion can only be reversed after a minimum of 5 years has elapsed and following a mandatory 7-day reconsideration period.

How to Activate Self-Exclusion

You can initiate a self-exclusion in any of the following ways:

• Directly through your account settings under the Responsible Gaming section — select "Self-Exclude", choose your duration, and confirm.
• By contacting our 24/7 live chat support team — a support agent will process the exclusion immediately while you are on the chat.
• By emailing [email protected] with the subject line "Self-Exclusion Request", your registered account email, and your chosen exclusion period. We process all self-exclusion requests within 24 hours of receipt.

What Happens During Self-Exclusion

Once a self-exclusion is active, bitjii will immediately suspend your account, prevent login, block access to all games and betting markets, and remove your name from any active promotional communications. Any funds remaining in your account balance will be returned to your nominated withdrawal method within 5 business days. Your account data will be retained in accordance with our Privacy Policy and applicable legal obligations.

5 Recognising Problem Gambling

Gambling is a form of entertainment, and for the vast majority of players it remains exactly that. However, for some individuals, gambling can develop into a problematic behaviour that affects their finances, relationships, mental health, and daily life. Recognising the warning signs early is the most important step toward getting help.

Problem gambling does not always look the same for every person, but the following signs are commonly associated with gambling harm. If you notice any of these in your own behaviour — or in someone close to you — it may be time to take action.

If you recognise three or more of the above warning signs in your own behaviour, we strongly encourage you to take a break, use bitjii's self-exclusion tool, and reach out to a professional support service. You do not need to be in crisis to ask for help — early intervention is far more effective than waiting until problems become severe.

6 Self-Assessment Checklist

The following questions are adapted from widely used problem gambling screening tools. Read each question honestly and consider whether it applies to your gambling behaviour over the past 12 months. There are no right or wrong answers — this is a private exercise for your own reflection.

If you answered "yes" to any of these questions — even just one — it is worth pausing to evaluate your relationship with gambling. If you answered "yes" to three or more, we encourage you to use bitjii's self-exclusion tools and to reach out to a professional gambling support service without delay.

7 Support & Help Resources

No one should feel alone when dealing with gambling-related difficulties. bitjii's own support team is your first point of contact, but there are also specialist organisations that provide confidential counselling, financial guidance, and long-term recovery support for individuals and families affected by problem gambling.

bitjii Support Team

Our 24/7 customer support team is trained and ready to help you access any of the responsible gaming tools described on this page, including activating a self-exclusion, setting deposit limits, or initiating a cool-off period. You can reach us at any time via:

Tips for Keeping Gambling Safe and Enjoyable

Even if you do not currently have concerns about your gambling behaviour, these practical guidelines help every player on the bitjii platform maintain a healthy and enjoyable relationship with gambling:

• Set a budget before each session and stick to it — treat your gambling budget as the cost of entertainment, not an investment.
• Never gamble when you are feeling stressed, anxious, depressed, or under the influence of alcohol or other substances.
• Take regular breaks during gaming sessions — set a timer if it helps you stay aware of how long you have been playing.
• Balance gambling with other leisure activities and hobbies so it does not become your primary form of entertainment.
• Only gamble with money you have set aside specifically for entertainment — never use rent, bill payments, savings, or borrowed funds.
• Accept losses as the cost of playing and never chase them. Chasing losses is one of the clearest early signs of problem gambling.
• Keep track of how much time and money you spend gambling each month — set calendar reminders to review your activity.
• Talk openly with a trusted friend or family member about your gambling so that you have an external perspective on your habits.